Support for your entire ERP system
It goes without saying that ERP support is crucial for any organisation implementing an ERP system. However, ongoing support is equally important for a mature and installed platform throughout its lifecycle if you are to attain optimum return from your investment.
Fully Baan and Infor LN conversant, with over 20 years’ experience, ARC’s consultants can provide first-line support, with everything from fixes and updates to helpdesk support.
With an approach that is more ‘people than process’ orientated, we pride ourselves on offering a bespoke and personalised service, designed to best support your business and deliver the flexibility and agility you need.
Our services for Baan and Infor LN users include:
Consultancy, support, migrations, administration, customisation, development, interfacing, barcoding, reporting, virtualisation, upgrades, service packs, exchange, ION setup and so much more!
The ARC Gateway team experience
Collectively we have over 80 years combined working across the Triton, Baan & Infor solution stack with a wide variety of version, iterations and integrations.
Triton 1.x
Triton 2.x
Triton 3.x
BaanIV
Baan 5
Baan 5.2
Infor LN
Infor Cloudsuite
Providing 24/7 Support for Critical Issues and System Downtimes
Our support services ensure business continuity by offering round-the-clock assistance for critical issues and system downtimes.
Reliable Support
We are available 24/7 to address any critical issues or system downtimes, ensuring uninterrupted operations.
Expert Assistance
Our team of experts is ready to provide prompt assistance and resolve any system-related challenges.
Flexible Support Packages tailored to your needs
At ARC Gateway, we offer a range of support options to meet your specific requirements. Our standard support package provides essential assistance, while our premium and bespoke packages offer additional benefits and personalised solutions.
Efficient
Dedicated Account Management System for Client Support
At ARC Gateway, we prioritise client support by providing a dedicated account management system. Our clients have access to a knowledgeable point of contact who can assist them with any questions or issues they may have.
Streamlined Support Process for Quick Issue Resolution
Zendesk Ticketing System for Easy Tracking
We utilise a Zendesk ticketing system that allows you to easily track the progress of your support requests.
Fast Response Times for customers
Our dedicated support team is committed to providing prompt responses to ensure minimal downtime for your business.
Expert Assistance Every Step of the Way
From initial contact to issue resolution, our experienced team is here to guide and support you.